#Google business customer support how to

Given the size of Google, it’s essential for businesses of all sizes to have as big a presence on the platform as possible. Second, if you deploy an AI chatbot to automate responses to the vast majority of queries, you don’t even need to hire more support reps to handle an increase in the number of requests. Firstly, answering chat messages costs far less than responding to customers by phone. Handling requests via live chat on Google Business Messages can significantly reduce support costs in several ways. They don’t even have to click on your listing to speak with you, either. 2 Very few channels will allow you to attract such a large number of potential visitors, pre-qualify their intent, and wow them with exceptional customer service. Leverage the world’s most popular search engine Provide great customer engagement, and you may just convert them. These are high-intent users who want to make a purchase, making them great potential customers. Google Business Messages lets you capture customers right at the point they are deciding between brands. Engage customers at the moment of consideration There are plenty of reasons you should consider turning on Google Business Messages today. Turn on notifications so you get new message alerts.If you already have an account, simply follow these steps:

#Google business customer support how to

How to get started using Google Business MessagesĮnabling Google Business Messages is easy, but you’ll need to create a Google Business Profile first. A real-time chat can then continue as normal. When they opt to chat, users are greeted with a custom message from the brand when they first initiate a chat and can select from pre-populated questions. The Business Card of brands that areGBM-enabled will show a chat button alongside buttons such as ‘Call’ or ‘Website’ that let users call the businesses, get directions, and visit the company website. This is the block of information a user sees when they search for your brand or a relevant keyword in Google Search or Google Maps. Google Business Messages are built into your company’s Google Business Card. But instead of users visiting your website or downloading your app to speak to you, they can do so right within Google itself. Think of it like Google’s version of WhatsApp or Facebook Messenger. It lets users send messages to the businesses they are looking at in Google Maps or Local Search. Google Business Messages (GBM) is a real-time chat feature in your Google Business Profile. Learn more about how Google Business Messages works and how you can use Freshchat to supercharge your results. If they have a question, you can provide the kind of rapid assistance that encourages them to become a customer. Google Business Messages makes it possible to interact with potential customers across Google’s suite of products, including Search and Maps, to engage and inform right at the moment that a question or request comes in. Providing real-time assistance while customers are still searching for solutions was out of the question…until now.

But all these channels don’t allow for immediate support.

While chatbots and live chat can help brands proactively reach out, customers still reach out via traditional channels such as your website, email, call, and social media when they need to get help. Customer service expectations have never been higher, and there’s still a lot of customer friction when it comes to online support.